Delivery & Returns

DELIVERY

We aim to dispatch all orders within 2-3 working days. During launch days and busy periods, this can be upto 2 weeks.

If an order is placed after 12pm, the next working day is considered day 1.

Delivery to the UK.

Standard delivery via Royal Mail 2nd Class takes 2-3 working days on average, from the day an order has been dispatched

Standard delivery via Royal Mail 1st Class, takes 1-2 working days on average, from the day an order had been dispatched.

Please note all standard delivery options DO NOT provide customer tracking.

Tracked 24 via Royal Mail takes 1-2 days on average (incl Saturdays), from the day an order had been dispatched.

DPD 1 business day, takes 1 working day on average, from the day an order had been dispatched.

All International orders are shipped either via a Tracked or Signed service with Royal Mail, DPD or DHL. Royal Mail & DPD hand over all orders to the local postal service in the country of its destination. For example USPS in the USA.You can use their own dashboards to keep up to date on the tracking

International deliveries take on average 5-14* working days, from the day an order has been processed. However please note there may be delays due to the global pandemic, or in the event of unforeseen natural disasters.

*Please note there may be shipping delays during busy periods.

RETURNS

Returns can be made within 30 days of you receiving your order.

Please contact us at info@cosmicbrushes.co.uk providing your order number and reason for wanting to make a return.

For UK orders we will send you a shipping label to download to make the return free of charge.

International customers are responsible for the cost of shipping the return. Please make sure to use a tracked service.

Full refunds will be given within 7 days of receiving the returned order, providing the item(s) meet our terms and conditions.

You will receive a confirmation email once a refund has been issued.

We can not accept any returns on products that have been used, unless faulty.

All custom orders are final. We do not accept returns on custom orders unless faulty.

TAXES

All international orders sent to countries outside the UK & Northern Ireland are shipped on a DDU (delivery duty unpaid) basis and may be subject to import duties and local taxes.

Please check the local taxes in your country.

Please note, if you refuse your parcel due to not paying the customs taxes, we cannot refund your order until it has returned to us. We may also deducted any fees incurred to us such as the shipping costs, from your refund.

Please also note, in some instances your local government may opt to destroy the parcel instead of returning it to us. If this happens we will not be able to refund your order. Please keep all of this in mind when ordering.

DAMAGE DURING DELIVERY

My palette arrived broken, what should I do?

If you find that your palette has been damaged during shipping, please contact us at info@cosmicbrushes.co.uk with more details and a photo of the palette.

We have a couple of options if this happens.

If only 1 shade is broken

If only one shade is affected with the remaining 90% still being usable, we can offer a partial refund of 20% or a replacement of the individual shade, right away.

However, if you would still like the full palette replaced, we could file a claim with our courier for the insurance.

But please be aware that this can take 90 days to go through, without a guarantee that our courier will honour it.

Alternatively, if you don’t want to wait that long, we can send out a brand new palette if you are happy to cover the shipping cost.

If all shades are damaged

If the whole palette is broken then we can offer a full replacement right away, or refund if you’d prefer.

Alternatively if you chose to add Route shipping protection with your order you can contact them directly to make a claim. If you claim is approved they will arrange to the product re-shipped or issue a refund.

DELIVERY INSURANCE

We offer extra protection for your delivery with Route Package Protection. You can add this to your order during the checkout process for a small fee .

This covers your order in the event of it arriving damaged, being lost or stolen.

Please note if your parcel is showing on the tracking as delivered, but you haven't received it, it can be classed as stolen with Route Package Protection.

Route Packaging Protection is the only option to protect your parcel against theft, once your tracking is showing as Delivered.

Forward Shipping

Please note if you purchase any of our products and use your own shipping company to forward it to your country’s destination, we accept no liability for your parcel and contents once it has been delivered to the forwarders address. In the event of them being lost or damaged, we cannot offer either replacements or refunds. You will be responsible for your own insurance and will need to file this through the courier you chose to ship with.

Providing the correct shipping information:

It is the customers responsibility to provide the correct and valid shipping address at the time of placing an order. Cosmic Brushes will not accept responsibility for failed deliveries when an incorrect shipping address has been provided. Please ensure before completing your order all the information is correct. If you notice that after completing your order a mistake has been made please contact us immediately via email at info@cosmicbrushes.co.uk so we can rectify any issues.

If an order is returned to us due to an incomplete or incorrect shipping address we will contact you via email to discuss further action. We reserve the right to charge for any additional costs that are incurred to us for example if we were to ship your items out again. If after 28 days no contact has been made we will cancel the order and refund the subtotal of the order NOT INCLUDING THE COST OF SHIPPING.

Delivery shall be deemed complete and the responsibility for the Goods will pass to you once We have delivered the Goods to the address [including, where relevant, any alternative address] you have provided.

Customs Charges:

For International orders charges may be applied to your order before being released from customs, failure to pay may result in delays or your order being returned to us. We cannot accept any liability for paying any customs charges that are incurred. If you have questions or for more information please contact your local customs office or visit your government website.

EU customers please be aware that with the UK leaving the European Union on January 1st 2021, new regulations are in place when shipping to European countries. Whilst every effort has been made by Us to make this transition as smooth as possible, delays in receiving your order(s) may occur which are beyond our control.

New customs charges may also apply to European destinations and regions. In most circumstances these will need to be paid before receiving your order. However you may be billed after the goods have been successfully delivered. We cannot accept any liability for paying any customs charges that are incurred. For more information or if you have any questions regarding customs fees please contact your local customs office or visit your government website.

As of July 1st 2021 orders sent to countries in the EU are shipped on a DDU (delivery duty unpaid) basis and will be subject to import duties and local taxes. These are to be paid directly to your government.