International shipping

We ship with Deutsche Post & DHL Globalmail's Tracked service, DHL Express, DPD Direct Mail, DPD Air Classic & Royal Mail.

For Deutsche Post & DHL Globalmail's Tracked service, DPD Direct & Royal Mail, these hand over all parcels to the local postal networks in the destination of each country. These will then be the delivered by your local postal service. 

DHL Express is a courier service which will be delivered by DHL.

DPD Air classic is a courier service which will be delivered by DPD.

EU 

Delivery Times for these services are estimated to take the following :

Deutsche Post & DHL Globalmail's Tracked Service - 3-6 Business days on average.

DHL Express - 1-2 Business days on average

DPD Direct Mail - 7-14 Business days on average.

Royal Mail - 7-14 Business days on average.

Please note that all shipping times are estimated from the date of dispatch.

All methods of shipping include either a Tracked or Signed for service. 

US

Delivery Times for these services are estimated to take the following :

DHL Globalmail's Tracked Service - 7-12 Business days on average.

DHL Express - 2-3 Business days on average

DPD Air Classic - 4 - 6 Business days on average

DPD Direct Mail - 7-14 Business days on average.

Royal Mail - 7-14 Business days on average.

Please note that all shipping times are estimated from the date of dispatch.

All methods of shipping include tracking.

VAT & TAXES

EU - VAT

We are now registered with IOSS. So for EU customers VAT is now reflected in the price shown for each product. This is automatically calculated based on the VAT percentage charged for each individual EU country. If the order is under £130 GBP, Cosmic Brushes will be the importer and we will be responsible for any customs formalities. Cosmic Brushes will account for the VAT on its EU VAT return which will now be paid to your government directly, by us. So there are no hidden taxes when receiving your order, and an all round faster clearance time through customs. Please note the threshold for the IOSS scheme is £130 GBP. If your Orders exceeds this amount, you will be the importer on record and will be responsible for paying any additional import duties and taxes.

To see how much the tax is, please see "Including € x,xx in taxes" under the Total amount at the last stage of checkout. 

We currently operate by a DDU (​delivery duty unpaid) basis - Except for those covered by the IOSS in the EU. Orders may be subject to import duties and local taxes. These are to be paid directly to your government. We advise checking what the percentage is for your country or state, along with checking for any additional handling fees they may charge.

Please note, if you refuse your parcel due to not wanting to pay the customs charges, we cannot refund your order until it has returned to us. We may also deducted any fees incurred to us, such as the shipping costs, from your refund.

Please also note, in some instances your local government may opt to destroy the parcel instead of returning it to us. If this happens we will not be able to refund your order. Please keep all of this in mind when ordering.

Insure you parcel against loss, damage or theft with Route Package Protection.

 We are delighted to announce that we now partner with Route, to offer you that extra peace of mind when placing your order.

What is Route Package Protection?

Route is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit for a small additional fee. You can check their policies here.

How does Route Package Protection work?

Route Package Protection safeguards your parcel in the event that it experiences any unexpected issues during transit. Through a simple claims process you can receive a re-order or refund, providing their terms & conditions are met. 

How can I get Route Package Protection?

You can add Route Package Protection to your parcel during the order process. This option is available to all domestic and international orders.

How can I make a claim?

All claims are made directly with Route. You can file a claim using the email that Route automatically sent you once you've made your order. Or you can simply click here. You can also use the Route app.

Is Route a licensed insurance company?

Yes! Route is a licensed insurance company, they partner with one of the biggest names in shipping insurance, Lloyds of London.

For more information you can visit their website here.