Route Package Protection

 We are delighted to announce that we now partner with Route, to offer you that extra peace of mind when placing your order.

What is Route Package Protection?

Route is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit for a small additional fee. You can check their policies here.

How does Route Package Protection work?

Route Package Protection safeguards your parcel in the event that it experiences any unexpected issues during transit. Through a simple claims process you can receive a re-order or refund, providing their terms & conditions are met. 

How can I get Route Package Protection?

You can add Route Package Protection to your parcel during the order process. This option is available to all domestic and international orders.

How can I make a claim?

All claims are made directly with Route. You can file a claim using the email that Route automatically sent you once you've made your order. Or you can simply click here. You can also use the Route app.

Is Route a licensed insurance company?

Yes! Route is a licensed insurance company, they partner with one of the biggest names in shipping insurance, Lloyds of London.

For more information you can visit their website here.