Returns Policy

Returns can be made within 30 days of you receiving your order.

Please contact us at support@cosmicbrushes.co.uk providing your order number and reason for wanting to make a return.

For UK orders we will send you a shipping label to download to make the return free of charge.

International customers are responsible for the cost of shipping the return. Please make sure to use a tracked service.

Full refunds will be given within 7 days of receiving the returned order, providing the item(s) meet our terms and conditions.

You will receive a confirmation email once a refund has been issued.

We can not accept any returns on products that have been used, unless faulty.

All custom orders are final. We do not accept returns on custom orders unless faulty.

Additional Information for EU Customers

Right of Withdrawal

If you are a consumer residing in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise your right of withdrawal, you must notify us of your decision to cancel your order within 14 days of delivery. You then have a further 14 days to return the goods to us.

This statutory right is in addition to our standard 30-day returns policy and does not affect any other consumer rights available to you under applicable law.

Return Shipping Costs

Unless an item is faulty, damaged, or supplied incorrectly, customers are responsible for the cost of returning items to us.

We recommend using a tracked delivery service, as we cannot be held responsible for items lost in transit.

Hygiene and Sealed Cosmetic Products

For reasons of health protection and hygiene, we reserve the right to refuse returns of sealed cosmetic products, beauty products, or other hygiene-sensitive items where the seal has been broken after delivery and the item is no longer suitable for resale.

This does not affect your statutory rights in relation to faulty, damaged, or incorrectly supplied products.

Refunds

Once we have received and inspected your returned item(s), any refund due will be processed to the original payment method.

We aim to process refunds within 7 days of receiving the returned goods. In all cases where EU consumer law applies, refunds will be issued no later than 14 days after we receive the returned goods or receive evidence that the goods have been returned.

DAMAGE DURING DELIVERY

My palette arrived broken, what should I do?

If you find that your palette has been damaged during shipping, please contact us at support@cosmicbrushes.co.uk with more details and a photo of the palette.

We have a couple of options if this happens.

If only 1 shade is broken

If only one shade is affected with the remaining 90% still being usable, we can offer a partial refund of 20% or a replacement of the individual shade, right away.

However, if you would still like the full palette replaced, we could file a claim with our courier for the insurance.

But please be aware that this can take 90 days to go through, without a guarantee that our courier will honour it.

Alternatively, if you don’t want to wait that long, we can send out a brand new palette if you are happy to cover the shipping cost.

If all shades are damaged

If the whole palette is broken then we can offer a full replacement right away, or refund if you’d prefer.

If you chose to add Route shipping protection with your order you can contact them directly to make a claim. If you claim is approved they will arrange to the product re-shipped or issue a refund.

Forward Shipping

Please note if you purchase any of our products and use your own shipping company to forward it to your country’s destination, we accept no liability for your parcel and contents in the event of them being lost or damaged. We cannot offer either replacements or refunds. You will be responsible for your own insurance and will need to file this through the courier you chose to ship with.