RESTOCK DUE IN NOVEMBER
This order will ship with all 3 palettes together.
Muse is expected to arrive the 1st week of July. We will aim to ship all orders that contain a pre-order from the 10th July the latest.
For faster checkout, we have grouped all 3 palettes together
Get Delights, Muse & Serenity
Please note this bundle is not discounted, it is just to make the order process faster.
Use this accordion to add info such as Materials, Sizing, Features, Shipping and Returns policies
We aim to dispatch all orders within 2-3 working days. During launch days and busy periods, this can be upto 2 weeks.
If an order is placed after 12pm, the next working day is considered day 1.
Delivery to the UK.
Standard delivery via Royal Mail 2nd Class takes 2-3 working days on average, from the day an order has been dispatched
Standard delivery via Royal Mail 1st Class, takes 1-2 working days on average, from the day an order had been dispatched.
Please note all standard delivery options DO NOT provide customer tracking.
Tracked 24 via Royal Mail takes 1-2 days on average (incl Saturdays), from the day an order had been dispatched.
All International orders are shipped either via a Tracked or Signed service with Royal Mail, DPD or DHL. Royal Mail & DPD hand over all orders to the local postal service in the country of its destination. For example USPS in the USA.You can use their own dashboards to keep up to date on the tracking
International deliveries take on average 5-14* working days, from the day an order has been processed. However please note there may be delays due to the global pandemic, or in the event of unforeseen natural disasters.
*Please note there may be shipping delays during busy periods.
Returns can be made within 30 days of you receiving your order.
Please contact us at email@example.com providing your order number and reason for wanting to make a return.
For UK orders we will send you a shipping label to download to make the return free of charge.
International customers are responsible for the cost of shipping the return. Please make sure to use a tracked service.
Full refunds will be given within 7 days of receiving the returned order, providing the item(s) meet our terms and conditions.
You will receive a confirmation email once a refund has been issued.
We can not accept any returns on products that have been used, unless faulty.
All custom orders are final. We do not accept returns on custom orders unless faulty.
All international orders sent to countries outside the UK & Northern Ireland are shipped on a DDU (delivery duty unpaid) basis and may be subject to import duties and local taxes.
Please check the local taxes in your country.
Please note, if you refuse your parcel due to not paying the customs taxes, we cannot refund your order until it has returned to us. We may also deducted any fees incurred to us such as the shipping costs, from your refund.
Please also note, in some instances your local government may opt to destroy the parcel instead of returning it to us. If this happens we will not be able to refund your order. Please keep all of this in mind when ordering.
DAMAGE DURING DELIVERY
My palette arrived broken, what should I do?
If you find that your palette has been damaged during shipping, please contact us at firstname.lastname@example.org with more details and a photo of the palette.
We have a couple of options if this happens.
We offer extra protection for your delivery with Route Package Protection. You can add this to your order during the checkout process for a small fee .
This covers your order in the event of it arriving damaged, being lost or stolen.
Please note if your parcel is showing on the tracking as delivered, but you haven't received it, it can be classed as stolen with Route Package Protection.
Route Packaging Protection is the only option to protect your parcel against theft, once your tracking is showing as Delivered.
Providing the correct shipping information:
It is the customers responsibility to provide the correct and valid shipping address at the time of placing an order. Cosmic Brushes will not accept responsibility for failed deliveries when an incorrect shipping address has been provided. Please ensure before completing your order all the information is correct. If you notice that after completing your order a mistake has been made please contact us immediately via email at email@example.com so we can rectify any issues.
If an order is returned to us due to an incomplete or incorrect shipping address we will contact you via email to discuss further action. We reserve the right to charge for any additional costs that are incurred to us for example if we were to ship your items out again. If after 28 days no contact has been made we will cancel the order and refund the subtotal of the order NOT INCLUDING THE COST OF SHIPPING.
Delivery shall be deemed complete and the responsibility for the Goods will pass to you once We have delivered the Goods to the address [including, where relevant, any alternative address] you have provided.
For International orders charges may be applied to your order before being released from customs, failure to pay may result in delays or your order being returned to us. We cannot accept any liability for paying any customs charges that are incurred. If you have questions or for more information please contact your local customs office or visit your government website.
EU customers please be aware that with the UK leaving the European Union on January 1st 2021, new regulations are in place when shipping to European countries. Whilst every effort has been made by Us to make this transition as smooth as possible, delays in receiving your order(s) may occur which are beyond our control.
New customs charges may also apply to European destinations and regions. In most circumstances these will need to be paid before receiving your order. However you may be billed after the goods have been successfully delivered. We cannot accept any liability for paying any customs charges that are incurred. For more information or if you have any questions regarding customs fees please contact your local customs office or visit your government website.
As of July 1st 2021 orders sent to countries in the EU are shipped on a DDU (delivery duty unpaid) basis and will be subject to import duties and local taxes. These are to be paid directly to your government.
When I saw Delights it was the kick in the pants I needed to try this brand. But by the time I was ready to order I could only find it as part of a bundle with Serenity and Muse. I also loved the color story for Serenity (a little less than delights but still so good), but I had zero interest in Muse and was only getting it as part of the bundle and figured I could find someone to give it to. It just looked like a bunch of browns. But after using the formula and loving it with the other two palettes I needed to try Muse, and now it might just be my favorite of the three. The greens in that palette are colors I have been looking for for months. I have bought several green palettes that looked like they had the greens I liked, but they always looked different once I applied them and I was never fully satisfied. But these, THESE, are the greens I LOVE! I can’t get enough of these palettes they are all just so beautiful!
I’d been trying get these palettes for ages, but they were always selling out so fast. Finally got them, and I couldn’t be more impressed. Fantastic color stories and shadow quality that I rarely find at this price point. It’s clear why these constantly sell out.
Amazing and great price
Gorgeous palettes. Trouble with the first delivery but was quickly resent.
Awesome colors. Good pigmentation! Loads of fun!
4 interest-free payments