Cooltrals® Palette
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DELIVERY
We aim to dispatch all orders within 2-3 working days. During launch days and busy periods, this can be up to 2 weeks.
If an order is placed after 12pm, the next working day is considered day 1.
Delivery to the UK.
Tracked 48 via Royal Mail takes 2-3 working days on average, from the day an order has been dispatched
Tracked 24 via Royal Mail takes 1-2 days on average (incl Saturdays), from the day an order had been dispatched.
All International orders are shipped either via a Tracked or Signed service with Royal Mail, Deutsche Post or DHL Express. Royal Mail and Deutsche Post hand over all orders to the local postal service in the country of its destination. For example USPS in the USA.You can use their own dashboards to keep up to date on the tracking
International deliveries take on average 5-14* working days, from the day an order has been processed. However please note there may be delays which are beyond our control.
*Please note there may be shipping delays during busy periods.
RETURNS
Returns can be made within 30 days of you receiving your order.
Please contact us at info@cosmicbrushes.co.uk providing your order number and reason for wanting to make a return.
For UK orders we will send you a shipping label to download to make the return free of charge.
International customers are responsible for the cost of shipping the return. Please make sure to use a tracked service.
We cannot accept returns for items that have been used due to hygiene reasons.
By making a purchase from our website, you acknowledge and agree to adhere to our refunds and exchanges policy. Should you have any questions or require assistance, You can contact us at Info@cosmicbrushes.co.uk
Refunds will be given within 7 days of receiving the returned order, providing the item(s) meet our terms and conditions.
You will receive a confirmation email once a refund has been issued.
We can not accept any returns on products that have been used, unless faulty.
All custom orders are final. We do not accept returns on custom orders unless faulty.
TAXES
All international orders sent to countries outside the UK & Northern Ireland are shipped on a DDU (delivery duty unpaid) basis and may be subject to import duties and local taxes.
Please check the local taxes in your country.
Please note, if you refuse your parcel due to not paying the customs taxes, we cannot refund your order until it has returned to us. We may also deducted any fees incurred to us such as the shipping costs, from your refund.
Please also note, in some instances your local government may opt to destroy the parcel instead of returning it to us. If this happens we will not be able to refund your order. Please keep all of this in mind when ordering.
DAMAGE DURING DELIVERY
My palette arrived broken, what should I do?
If you find that your palette has been damaged during shipping, please contact us at info@cosmicbrushes.co.uk with more details and a photo of the palette.
We have a couple of options if this happens.
DELIVERY INSURANCE
We offer extra protection for your delivery with Route Package Protection. You can add this to your order during the checkout process for a small fee .
This covers your order in the event of it arriving damaged, being lost or stolen.
Please note if your parcel is showing on the tracking as delivered, but you haven't received it, it can be classed as stolen with Route Package Protection.
Route Packaging Protection is the only option to protect your parcel against theft, once your tracking is showing as Delivered.
Forward Shipping
Providing the correct shipping information:
It is the customers responsibility to provide the correct and valid shipping address at the time of placing an order. Cosmic Brushes will not accept responsibility for failed deliveries when an incorrect shipping address has been provided. Please ensure before completing your order all the information is correct. If you notice that after completing your order a mistake has been made please contact us immediately via email at info@cosmicbrushes.co.uk so we can rectify any issues.
If an order is returned to us due to an incomplete or incorrect shipping address we will contact you via email to discuss further action. We reserve the right to charge for any additional costs that are incurred to us for example if we were to ship your items out again. If after 28 days no contact has been made we will cancel the order and refund the subtotal of the order NOT INCLUDING THE COST OF SHIPPING.
Delivery shall be deemed complete and the responsibility for the Goods will pass to you once We have delivered the Goods to the address [including, where relevant, any alternative address] you have provided.
Customs Charges:
For International orders charges may be applied to your order before being released from customs, failure to pay may result in delays or your order being returned to us. We cannot accept any liability for paying any customs charges that are incurred. If you have questions or for more information please contact your local customs office or visit your government website.
EU customers please be aware that with the UK leaving the European Union on January 1st 2021, new regulations are in place when shipping to European countries. Whilst every effort has been made by Us to make this transition as smooth as possible, delays in receiving your order(s) may occur which are beyond our control.
New customs charges may also apply to European destinations and regions. In most circumstances these will need to be paid before receiving your order. However you may be billed after the goods have been successfully delivered. We cannot accept any liability for paying any customs charges that are incurred. For more information or if you have any questions regarding customs fees please contact your local customs office or visit your government website.
As of July 1st 2021 orders sent to countries in the EU are shipped on a DDU (delivery duty unpaid) basis and will be subject to import duties and local taxes. These are to be paid directly to your government.
DHL EXPRESS
Shipping
FREE SHIPPING
Available
CLEARPAY ACCEPTED
4 interest-free payments