If only one shade is affected with the remaining 90% still being usable, we can offer a partial refund of 20% or a replacement of the individual shade, right away.

 

 

If the whole palette is broken then we can offer a full replacement right away, or refund if you’d prefer.

Alternatively if you chose to add Route shipping protection with your order you can contact them directly to make a claim. If you claim is approved they will arrange to the product re-shipped or issue a refund.

DELIVERY INSURANCE

We offer extra protection for your delivery with Route Package Protection. You can add this to your order during the checkout process for a small fee .

This covers your order in the event of it arriving damaged, being lost or stolen.

Please note if your parcel is showing on the tracking as delivered, but you haven't received it, it can be classed as stolen with Route Package Protection. 

Route Packaging Protection is the only option to protect your parcel against theft, once your tracking is showing as Delivered.

 

 

Please note if you purchase any of our products and use your own shipping company to forward it to your country’s destination, we accept no liability for your parcel and contents once it has been delivered to the forwarders address. In the event of them being lost or damaged, we cannot offer either replacements or refunds. You will be responsible for your own insurance and will need to file this through the courier you chose to ship with. 

 

Providing the correct shipping information:

It is the customers responsibility to provide the correct and valid shipping address at the time of placing an order. Cosmic Brushes will not accept responsibility for failed deliveries when an incorrect shipping address has been provided. Please ensure before completing your order all the information is correct. If you notice that after completing your order a mistake has been made please contact us immediately via email at info@cosmicbrushes.co.uk so we can rectify any issues.

If an order is returned to us due to an incomplete or incorrect shipping address we will contact you via email to discuss further action. We reserve the right to charge for any additional costs that are incurred to us for example if we were to ship your items out again. If after 28 days no contact has been made we will cancel the order and refund the subtotal of the order NOT INCLUDING THE COST OF SHIPPING.

Delivery shall be deemed complete and the responsibility for the Goods will pass to you once We have delivered the Goods to the address [including, where relevant, any alternative address] you have provided.

Customs Charges:

For International orders charges may be applied to your order before being released from customs, failure to pay may result in delays or your order being returned to us. We cannot accept any liability for paying any customs charges that are incurred. If you have questions or for more information please contact your local customs office or visit your government website.

EU customers please be aware that with the UK leaving the European Union on January 1st 2021, new regulations are in place when shipping to European countries. Whilst every effort has been made by Us to make this transition as smooth as possible, delays in receiving your order(s) may occur which are beyond our control.

New customs charges may also apply to European destinations and regions. In most circumstances these will need to be paid before receiving your order. However you may be billed after the goods have been successfully delivered. We cannot accept any liability for paying any customs charges that are incurred. For more information or if you have any questions regarding customs fees please contact your local customs office or visit your government website. 

As of July 1st 2021 orders sent to countries in the EU are shipped on a DDU (​delivery duty unpaid) basis and will be subject to import duties and local taxes. These are to be paid directly to your government.