We aim to dispatch all orders within 1-3 working days. During launch days and busy periods, this can be up to 2 weeks.

If an order is placed after 12pm, the next working day is considered day 1.

Delivery to the UK.

Tracked 48 via Royal Mail  takes 2-3 working days on average, from the day an order has been dispatched

Tracked 24 via Royal Mail takes 1-2 days on average (incl Saturdays), from the day an order had been dispatched. 

All International orders are shipped either via a Tracked or Signed service with Royal Mail.

Royal Mail hand over all orders to the local postal service in the country of its destination. For example La Poste in France

International deliveries take on average 5-11* working days, from the day an order has been processed. However please note there may be delays which are beyond our control

*Please note there may be shipping delays during busy periods.

Providing the correct shipping information:

It is the customers responsibility to provide the correct and valid shipping address at the time of placing an order. Cosmic Brushes will not accept responsibility for failed deliveries when an incorrect shipping address has been provided.

Please ensure before completing your order all the information is correct. If you notice that after completing your order a mistake has been made please contact us immediately via email at support@cosmicbrushes.co.uk so we can rectify any issues.

If an order is returned to us due to an incomplete or incorrect shipping address we will contact you via email to discuss further action. We reserve the right to charge for any additional costs that are incurred to us for example if we were to ship your items out again. If after 28 days no contact has been made we will cancel the order and refund the subtotal of the order NOT INCLUDING THE COST OF SHIPPING.

Delivery shall be deemed complete and the responsibility for the Goods will pass to you once We have delivered the Goods to the address [including, where relevant, any alternative address] you have provided.

USA FULFILMENT 

Order Processing and Amendments

Due to the automated nature of our order fulfilment process, customers are responsible for ensuring that all order details, including shipping addresses, product selections, and contact information, are accurate and complete at the time of purchase.

Once an order has been placed and the order confirmation email has been issued, the order is immediately transmitted to our fulfilment system for processing. As a result, we are unable to guarantee that any changes can be made after an order has been submitted.

This includes, but is not limited to:

• Changes to shipping or billing information
• Modifications to the products or quantities ordered
• The addition or removal of items
• Order cancellations

Orders may be picked, packed, and dispatched shortly after being placed, often before our UK-based customer service team is available to review requests.

 For this reason, we cannot accept responsibility for errors in order details submitted by the customer and strongly encourage customers to carefully review their order before completing checkout.

Customs Charges:

For International orders charges may be applied to your order before being released from customs, failure to pay may result in delays or your order being returned to us. We cannot accept any liability for paying any customs charges that are incurred. If you have questions or for more information please contact your local customs office or visit your government website.

EU customers please be aware that with the UK leaving the European Union on January 1st 2021, new regulations are in place when shipping to European countries. Whilst every effort has been made by Us to make this transition as smooth as possible, delays in receiving your order(s) may occur which are beyond our control. 

New customs charges may also apply to European destinations and regions. In most circumstances these will need to be paid before receiving your order. However you may be billed after the goods have been successfully delivered. We cannot accept any liability for paying any customs charges that are incurred. For more information or if you have any questions regarding customs fees please contact your local customs office or visit your government website.